Our Store Policies
Things You Need to Know
Returns/Exchanges:
All sales are final, no returns are accepted.
Unless specifically noted, all purchases are final due to the nature of the products. However, if there are any issues or any defects please contact us for a replacement.
Shipping:
Items are shipped USPS First Class or USPS Priority and usually go out within 3-5 Business Days. Delivery usually takes 2-3 days from the shipping date. Due to the global pandemic I cannot guarantee shipping times, even when purchasing Express shipping. Please visit usps.com for more information regarding their shipping delays.
Lost, Stolen, or Damaged Items:
We now offer Route protection at checkout which will cover any lost, stolen, or damaged items. If you choose to not select Route coverage at checkout we do not offer additional coverage/compensation for lost or stolen packages.
Lost/Not Delivered:
If your tracking has not updated in several days you can submit a search request claim at USPS.com or you can contact us and we will initiate the claim. Please note that this will take several days to possibly a week to come to a resolution. Unfortunately if it is deemed lost we do not replace lost packages. This is because once the package leaves our hands it becomes the sole responsibility of USPS/the carrier and anything that happens to it is totally out of our control. Please choose Route coverage at checkout to be covered!
Stolen/Delivered But Not Received:
If your package was marked delivered and you did not receive it, you can contact your local post office to see where it was marked delivered. If they confirm the correct address then you will need to follow the steps here https://faq.usps.com/s/article/Mail-Theft. We do not cover stolen packages or packages that were mis-delivered via USPS.
If you chose Route coverage at checkout you will be fully covered.
Damaged Items:
Please reach out to us at info@makeityours&more.com and provide pictures of the damaged products. If you chose Route coverage at checkout you will be reimbursed through them.
Purchasing any items means you agree to these terms and conditions.